This course describes all accounting and controlling technologies to benchmark IT organizations. Since this also relates to offered services the student gets an introduction into the writing of service level agreements SLAs.


Upon completion of this course the student will be able to

  • Draft SLAs
  • Describe metrics benchmarking the efficiency of IT organizations
  • Setup a service center
  • Assess costs of planned projects as development, migration and evaluate 3rd party offers


  • Berechnung SAN vs. direct attached storage
  • Make or buy


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